Date: 4/17/2010

Start Time: 0000 MST

End Time: 0500 MST

Duration: 00:05:00 (DD:HH:MM)

Outcome: N/A

Maintenance Summary:

Kynetx is opening a maintenance window to apply OS patches and install a memory upgrade on one of the host servers.

Impact Statement:

The following sites and services will be unavailable during the maintenance window due to OS upgrade and rebooting activities.

• Corporate website – www.kynetx.com
• Corporate blog – code.kynetx.com
• Corporate news – news.kynetx.com
• Developer website – developer.kynetx.com
• Corporate email – mail.kynetx.com (POP/IMAP/SMTP)
• Appbuilder – appbuilder.kynetx.com
• Accounts – accounts.kynetx.com
• Appdirectory – appdirectory.kynetx.com

Due to load balancing, the impact to the core Kynetx Network Services (init, eval and callback servers) will be minimal.

Maintenance Plan:

1. Shutdown virtual or physical server being worked on
2. Apply OS patches and updates
3. Install memory upgrades
4. Restore VM images to host servers
5. Start guest images and test

Roll Back Plan:

1. Rollback the OS updates and patches
2. Test system
3. Close maintenance window