Date: 12/26/2009

Start Time: 0000 MST

End Time: 0500 MST

Duration: 00:05:00 (DD:HH:MM)

Impact Statement:

The following sites and services will be unavailable during the maintenance window due to system patching, network migration and rebooting activities.

• Corporate website – www.kynetx.com
• Corporate blog – code.kynetx.com
• Corporate news – news.kynetx.com
• Developer website – developer.kynetx.com
• Corporate email – mail.kynetx.com (POP/IMAP/SMTP)
• Appbuilder – appbuilder.kynetx.com
• Accounts – accounts.kynetx.com
• Appdirectory – appdirectory.kynetx.com

Due to load balancing, the impact to the core Kynetx Network Services (init, eval and callback servers) will be minimal.

Maintenance Plan:

1. Shutdown physical/virtual server being worked on
2. Create backup copy of VM image
3. Apply application and/or OS patches
4. Restart image
5. Start services and test

Roll Back Plan:

1. Restore system from backup
2. Test system
3. Close maintenance window